Hopono App Terms of Service

Last Updated: September 10, 2025

Welcome to Hopono App, ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our platform (website & mobile app) and services. By accessing Hopono App, you agree to these Terms and our Privacy Policy.

Key Points:

  • You must be 18+ years old to use Hopono
  • We provide peer support, not medical advice
  • All sessions are confidential and secure
  • Strict code of conduct enforced

1. Our Services

Hopono App provides emotional support through:

  • Peer Support: 1-on-1 video/audio conversations with trained peers
  • Group Sessions: Therapist-moderated discussions
  • Resources: Mental wellness content (articles, tools)

⚠️ Important Disclaimers:

  • Not a crisis helpline – For emergencies, contact local crisis support
  • Not medical advice – Peers are not licensed therapists
  • No dating/friendship – Strictly a support platform

2. Eligibility & Account Security

You must be 18+ to use Hopono. We verify age and may terminate underage accounts.

Account Rules

  • Use accurate information during signup
  • Never share passwords – you're responsible for account activity
  • Report unauthorized access immediately to support@hoponoapp.com

3. Booking & Payments

How It Works

  1. Book a Session: Select a peer/group slot
  2. Pay Securely: Via Stripe/Razorpay (we don't store card details)
  3. Join Session: Links expire post-call

💡 Key Policies:

  • No refunds for cancellations/no-shows
  • Rescheduling: Free if peer cancels; otherwise, forfeit fee
  • Session Length: 1:1 calls (45-50 mins), groups (75 mins)

4. Code of Conduct

🚫 Strictly Prohibited:

  • Hate speech, bullying, or discrimination
  • Sexual/abusive content (instant ban + legal action)
  • Sharing contact info (all chats stay on Hopono)
  • Recording sessions or impersonation

Consequences: Violations = account suspension + permanent ban.

5. Privacy & Data

  • We collect only necessary data (name, email, session logs)
  • No call recordings – chats are encrypted
  • Full details in our Privacy Policy

6. Disclaimers

❗ Hopono is NOT:

  • A substitute for therapy/medical care
  • Liable for peer advice outcomes
  • Responsible for third-party links (check their policies)

7. Termination

You or we may end access anytime. Banned users lose paid credits.

8. Legal

  • Governing Law: Indian courts (Bangalore jurisdiction)
  • Updates: We'll email 30 days before changes
  • Grievance Officer: Contact support@hoponoapp.com within 30 days

Why Users Trust Hopono

  • Secure & Confidential – End-to-end encryption
  • Peer-Verified Network – Real people, real support
  • Safe Space – Zero tolerance for abuse

Questions? Email support@hoponoapp.com

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